In the midst of a nasty hot Temecula summer, our AC unit went out. I called a few places and Family Plumbing, Heating & Air was the only one who answered the phone, made an appointment to have a service tech come out within a few days and actually showed up! Nick was our technician and he was amazing!! He was on time (which is unheard of), he explained everything he was doing and why, in terms I understood, he made sure everything worked prior to leaving, he cleaned up meticulously and was so polite. I absolutely recommend Family Plumbing, Heating & Air.