This company is a life saver! I'm a new homeowner. On a Sunday night, I broke the float that controls the water level of my swimming pool. That caused a steady stream of water running into the pool, causing it to overflow. I and two neighbors couldn't find where to turn the water off. Even turning the water off to the house didn't stop the steady stream of water entering the pool. I called one plumber who wouldn't be able to come out until midday Monday. Then I called Family Plumbing Heating and Air. The lovely lady I talked to listened to and understood my problem and suggested the shut off valve was probably with the irrigation equipment. She helped me find that at the house (over the phone, mind you), and I found the valve that controls the water into the pool. Immediate problem solved! I can't thank Family Plumbing Heating and Air enough. I even offered to pay them, which they politely refused. In the future, they'll be the first I call when I need a plumber!